Conflict Can Build the Strongest Partnerships

A highlight from Ep 022 with Dr. Kofi Smith

Some of the best customer relationships I’ve had were built through conflict. I had a client who thought we were their only priority and expected us to drop everything. 

The pressure was real, but I knew that saying yes to everything would mean saying no to what mattered most. I chose transparency. 

I told them exactly what we could and couldn’t do—and why. I focused on their long-term success, not short-term appeasement. That moment of honesty turned them into our biggest advocates.

Listen to the full conversation, check out Dr. Kofi Smith’s episode of the Badass Leaders Podcast.

Learn more about Angela by watching other amazing highlights!