An Interview with Scott Wozniak:

Raving Fans, Discount Traps, and the Importance of Personalized Service

We spent a lot of time thinking about who we wanted to have as the first guest on our new Brave Hearts Brave Minds Badass Leaders Podcast. There are so many amazing leaders to choose from, but then we realized that Scott Wozniak, the author of “Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine,” would be the epic choice.

Scott is an entrepreneur, author, and speaker with a focus on helping businesses build exceptional customer experiences that drive brand loyalty. In his best selling book, he shares insights and strategies for companies to improve their customer service, engage with their audience, and create lasting relationships that lead to brand advocacy. Throughout his career, Scott has worked with a wide range of businesses—from startups to large corporations. He’s helped to refine customer service processes, identify opportunities for brand differentiation, and implement systems that turn customers into passionate advocates.

And how does Ange know about Scott and his work?

Well, AGN has not only read the book five times, but she has also assigned it to her team and gifted it to many customers of Aetos Imaging with her written promise in it to ensure their teams would be happier after the contract signature than before. So, who better for the first episode than someone that Angela admires so much? The next step was to ask if he would say yes. She made the request with the mindset of “the answer is always no if you never ask” and then refreshed her screen many, many, times. Finally, she received a response: “That looks like a great podcast–and I’d love to be your first guest. :).” Rumor has it that AGN jumped up and down with childlike joy (she may never admit it…).

So, buckle up, and don’t miss this episode. We promise it will be #BeBraveBeBadass.

Where to Watch/Listen

Watch on Youtube: https://youtu.be/-NjoHZaIAIQ?si=3Ja8260MoztdJoKx

Listen on Spotify: https://open.spotify.com/episode/6BJcaqcMYh3KskbiwFQVsw?si=ec0c0c23a324406f

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-001-scott-wozniak-raving-fans-discount-traps-and/id1788987881?i=1000684947234

Or check it out wherever you get podcasts!